Business Process Automation (BPA) can help you to streamline time-consuming tasks, remove complexity, simplify workflows and increase visibility in your business.
Think of it as looking at your business as a series of interconnected systems that can work more effectively together to produce better results, set benchmarks and improve performance.
Maybe you’re looking to implement powerful customer relationship management (CRM) systems, or automate labour-intensive tasks and customer service functions.
Whatever the task, here are three good reasons why you should automate your business processes:
When you streamline procedures you can avoid the expensive costs that come with manual errors and inefficiencies. If you face challenges like repeated late payments or slow sales approvals, an automated business process can ensure careless mistakes don’t happen.
Perhaps your business requires the manual duplication of data, such as recording phone numbers, email addresses and other information in various locations. Automating these tasks will help to reduce the time it takes to gather this data, plus you can be confident the information will be stored safely.
Errors and inefficiencies are time-consuming and expensive. By streamlining and automating your business processes, it will not only make your workforce more efficient, it will also save your business time and money.
Automated processes will also give managers and business owners an insight into which jobs can be done quickly and which employees need help managing their load. This often highlights tasks and staff hours that can be reduced because they can be automated instead, meaning you can reallocate these resources or remove them from your business completely.
If you’re looking to remove the need for travel or communication costs, automated systems can help. For example, if you have a team of installers or delivery staff your business could leverage mobile technology and use a geo-location system to track and assign jobs to workers based on their location. This will make for more efficient travel times, reduce fuel costs and also allow you to fit more jobs into the day.
When business processes become automated, you’re able to capture data more efficiently and more accurately, eliminating complexity and risk.
This information can then be used to inform future business decisions.
Perhaps your marketing automation software shows that customers are more active on your website late at night but you’re not doing anything during these hours, such as implementing a live customer service widget during these times to capitalise on this customer activity.
Reviewing your data can also help with making better budgeting and forecasting decisions because you can base it on up-to-date, real-time information. For example, if your expenses are captured via real-time reporting software, you’ll be able to view information to help you better analyse transactions and determine your organisation’s financial future.
Better data tracking means you can make better decisions for your business.
When you’re able to do more in less time, streamline tasks and eliminate human error it means you can put your customers first.
Customers are increasingly expecting to be able to do what they want when they want it. This could include ordering a product online at midnight, managing their bank account on the go or receiving notifications about their delayed flight in real-time. Giving your customers the ability to self-serve these common tasks through automation can give your business the edge it needs.
If automating aspects of your business means you can offer faster delivery, a well-stocked product range or exceptional customer service, you’ll be giving your customers several good reasons to choose you over your competitors.
Good automation therefore means you can effectively align your business processes with your customers’ expectations to gain a competitive advantage.
At inoutput, we combine technology and process to help you automate all facets of your business. Are you ready to unlock the full potential of your organisation? Find out how tailored business process automation can work for you. Call (03) 9016 3066 or fill in our enquiry form.
Posted by Chris Rickard
Fri, 01 Apr 2016
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